Skip to content
When something goes wrong with a recent plumbing installation or repair, homeowners in Easley want to know: is this covered? Our plumber Peter handles warranty calls across Easley and Pickens County, and here’s what he wants homeowners to understand.
How Plumbing Warranties Work
There are typically two layers of warranty protection on plumbing work:
Manufacturer’s Warranty
This covers the equipment itself — water heaters, faucets, garbage disposals, toilets, and other fixtures. Manufacturer warranties vary:
- Water heaters: 6-12 year tank warranty depending on model. Covers tank failure (leaking) but typically not labor to replace.
- Faucets: Most major brands (Moen, Delta, Kohler) offer limited lifetime warranties on the faucet body and cartridge.
- Garbage disposals: 2-10 year warranties depending on the model tier.
- Toilets: Typically 1-5 year warranties on mechanical components (fill valve, flush valve).
Important: Many manufacturer warranties require professional installation to remain valid. DIY installation can void the warranty.
Waldrop’s Labor Warranty
We stand behind our work. Our labor warranty covers the installation and workmanship for a specified period after the job. If a connection we made leaks, a fitting we installed fails, or any aspect of our workmanship causes a problem — we come back and fix it at no charge.
When to Call for Warranty Service
Covered under warranty:
- A water heater installed by Waldrop develops a tank leak within the manufacturer’s warranty period
- A faucet we installed starts dripping at a connection point we made
- A drain repair we performed develops a problem at the repaired section
- Any component we installed fails under normal use within the warranty period
Typically not covered:
- Problems caused by misuse (flushing inappropriate items, chemical drain cleaners)
- Issues unrelated to the original repair (a different fixture in the same bathroom)
- Normal wear items after the warranty period (flappers, washers, cartridges)
- Problems caused by water quality issues (hard water scaling, sediment)
Peter’s Approach to Warranty Calls
When Peter responds to a warranty call in Easley, he starts by reviewing the original work order to understand exactly what was done. He then diagnoses whether the current issue is related to the original work (warranty) or a new, separate problem.
If it’s a warranty issue, it’s fixed at no charge. If it’s a new issue, Peter explains what he found, provides options, and lets you decide — no pressure. Transparency is the rule, not the exception.
Protecting Your Warranty
1. Keep your paperwork. Waldrop’s records are in ServiceTitan, so we have digital records of every job. But keep your manufacturer receipts and warranty cards for equipment.
2. Register your equipment. Many manufacturers require warranty registration within 60-90 days of installation. Water heater warranties, in particular, often default to a shorter period if not registered.
3. Follow maintenance guidelines. Annual water heater flushing, for example, is recommended by manufacturers. Neglecting maintenance can be grounds for denying a warranty claim.
4. Call us first. If you have an issue with work we performed, call us before calling another plumber. We want the opportunity to make it right — and having another company work on our installation can complicate warranty coverage.
Serving Easley and Pickens County
Our plumbing team covers all of Easley, Liberty, Pickens, Central, Clemson, and the surrounding Pickens County communities. We also service western Greenville County including Piedmont, Pelzer, and Williamston.
YOUTUBE EMBED: Got High Water Pressure? This One Valve Fixes It FAST — @YallCallWally
Call Waldrop Plumbing Air Electric at (864) 536-0887 for warranty service or any plumbing need.
RELATED POSTS:
- Runnin’ Out of Hot Water → https://www.callwaldrop.com/blog/runnin-out-of-hot-water-lets-figure-it-out-with-wally-upstate-sc/
- How Does Hot Water Get Through the Whole House → https://www.callwaldrop.com/blog/how-does-hot-water-get-through-the-whole-house/
- Why Does My Drain Keep Clogging → https://www.callwaldrop.com/blog/why-does-my-drain-keep-clogging/
