Customer Reviews

Aiden and Pedro were excellent throughout the entire process. Without going into too much detail, they had to complete extensive pipe work that took three days. They made what could have been a very stressful experience much easier by walking us through each step, explaining the work being done, and keeping us updated on their progress.

The past three days were definitely stressful and overwhelming, but their professionalism, communication, and willingness to keep us informed helped put us at ease. Most importantly, they established a level of trust that made all the difference.

Thank you both again for everything you did for our family. We truly appreciate your hard work and dedication. We would absolutely recommend you to our family and friends!

— The Sawyer Family

Trey, Gavin, Dillon and James Did a superlative job this week.! They were courteous, professional, and kind.

Great customer service. Rob was very helpful in getting the service i needed.

Zach was professional, on time and completed the repairs to our home in a timely manner. He took the time to answer all questions. As a returning customer I would highly recommend Waldrop for your home repair needs if you are looking for professional, reliable, family oriented staff to come into your home.

Polite, courteous, friendly. Explained what they found. No pressure pay out big for repairs. Gave options.

Very professional, and all of my water lines where inspected, then all sink and toilet lines where inspected, and no leaks, so they do this once a year, and now I'm very satisfied with the results, thank you.
The Staff and Technicians have made me a part of their family. They are very kind and very professional about what they do. Their prices are unbeatable, and I like when they are finished with the job they clean their mess up and haul it off, and then they come in talk and show pictures of what they did. And I THANK ALL OF THEM!

Chad Tucker was amazing!

😊Jose in HVAC and Michael C. in plumbing were capable and courteous. Y’all call Wally. 😊

Jacob did a great job. Very professional and knowledgeable. Did a great job walking through the estimates and explaining the repairs he recommended

Clark was professional and thorough. He answered all our questions. Highly recommend without reservations

Clark cleaned our coils today- he was thorough and professional- we would recommend both Waldrop and Clark!

David and Michael did a great job- courteous and tidy- breathing better tonight😄

Makism- was friendly, thorough and provided resources and tips. Great job 😃

Zack, Caleb and Mark were great! Courteous and communicated clearly. Left the house clean.
Great job😃

Brandon was very patient and knowledgeable.

Great service. I just needed a checkup to make sure the system was healthy. Tim was fantastic, and was patient with me and my million questions. It was enjoyable and no pressure to try and up charge anything. I will use them again.

Update: Jared did a full day-long repair in Nov and was wonderful. Very friendly, respectful, and knowledgeable. Loved the experience!!

Had issues with my AC last night and Zach was here next day and cleaned the drain lines/etc so the system could turn back on. Also showed me pictures of how the new stuff works so I dont feel totally in the dark. Thanks!

Great and quick service from Dan and Hayden!

Josh was wonderful. He got my toilet fixed and gas leak fixed with in a short amount time. Will definitely be using Waldrop again

Travis was very professional and thorough. Unfortunately pricing from Waldrop continues to be out of line and absurd. When I told him I would not be proceeding with any of the recommended services, he still offered to replace my air filter.

The technicians are always so nice and very thorough. Victor did a great job.

Holden did a great job fixing our problem. He explained everything and was very nice and professional.

Travis was amazing and nice found the issues right away

They were very knowledgeable and professional. I'm so thankful for Waldrop! Jonathan was great!

AlexV came out, checked my smoke detectors and made sure everything was safe. He also identified a problem with my ceiling fan light fixture after I showed him that the lights were flickering - a wire inside was burning! He rewired it and now my home is much safer! Everything he did he explained as he went and was very thorough and cheerful! Excellent service!

Sloan did a great job explaining the service and providing options/recommendations. Thx, Sloan!

Nick was fantastic , got my heat up and running!!

Jared came out and checked over our system to make sure everything was working properly. He was very respectful and a pleasure to work with.

Devan came and helped us out and was super sweet and kind especially after we told him about our dogs. But none the less he got the job done

Travis was great

Alex was great. Thoroughly explained everything and a pleasant person!

Texhnician was here on time, courteous and professional

Craig B did an outstanding job servicing our HVAC units at my residence.

It got done in one day. Jonathan was very professional and understanding of dogs.

Travis came back out and was very helpful

Milton came for a drain issue. I had in the crawl space and provided me with solutions to repipe the main drain in the crawl space. He is wonderful

Nick did a great job and explained how everything works.

Update: Noah S diagnosed my problem very quickly and was professional and very nice.

Alex was very professional and explained everything clearly.

Travis did a good job. He was courteous, clean, and professional. They did a great job. I will use them again In the future. Part of the Wally club.

Devan was very Knowledgeable and helpful. Guided me in the right direction with my electrical needs. Would recommend him specifically!!

Victor did an excellent job helping us to understand the problem, proposing the solution and execute it quickly, with great quality , very good service and in a very respectfully manner thank you!

Nick was wonderful , he spent close t 4 1/2 hours working tirelessly to get out heat back on including having to repairva

Zach (plumbing)did a thorough investigation at my home and explained in detail what needed to be done and gave different estimate options. He provided exceptional customer service and was very genuine, honest and professional.

Zach walked us through the issues with our system after a thorough check and even did repairs before he left!

Devan was very professional. He explained things very well. It was a very pleasant and informative visit. Thank you.

Sloan was very professional!
Thanks for getting my system cleaned up.

Shamon did a very nice job. Was very attentive to my questions and provided very good answers

Alex V did a very profesional electrical inspection and surge protector installation.
Very customer oriented and attentive to my concerns

Jared was great arrived quickly, diagnosed the problem, showed me my options, and made the repair.

Victor and Silas were very professional and performed an excellent job. They also cleaned up after their job. They are nice Christian men who have a great work ethic.

On 11/1/26, Alex the electrician came out and fixed and repaired some items. Hr was very courteous and polite and knowledgeable. Thanks Alex!

Victor was patient and efficient with getting the job done. Would recommend him back.

Nick was very polite, punctual and knowledgeable. He walked me thru every step during the inspection that required attention.

Shamon has come out twice to my residence and both times he was respectful and gave a comprehensive breakdown on any issues and what was being handled. Very pleasant experience.

Travis was so helpful! He took his time working on my system and explained the next steps very clear!

Sloan was amazing!! He came out to do my 6 month maintenance thus morning. During the evaluation, he was very thorough and made sure I understood everything that was needed. Thanks Sloan!

Travis did a good job!
Thank you so much.

Chad Tucker did a great job and offered multiple estimates!

Alex V was professional, thorough, and knowledgable.

Dakota

Zach did a great job Thanks!

Sloan arrived on schedule and is an absolute professional. He checked out our AC system and all components. He clearly explained what the condition was and needed service. Completed the service. Very professional and very pleasant. Outstanding service!!

Update 11:3/2026:

Noah S came by to do plumbing inspection. He was outstanding, professional and efficient. He was courteous, timely and thorough. He explained everything that he found very thoroughly. He completed the inspection and left us with clear options and pricing. Very professional and knowledgeable and pleasant. Noah S provided us outstanding service!!

Alex inspected my kitchen outlets and determined the problem was my stand mixer.

Dan and Hayden did a great job explaining everything and went over the whole visit thank you !

Great, friendly, and fast service. Out tech was Chad T. and I would highly recommend.

John was very efficient, professional and explain everything he was doing. Also a very pleasant person.

Nathan did a great job cleaning up our furnaces all the necessary parts to make sure we stay warm this winter!

Noah S. From Waldrop Heating and Air.
Thank you for the prompt, knowledgeable and patient care you gave our home.

Sloan was quick and efficient

Dakota was fantastic! Very helpful and efficient. Great job explaining what was being done.

Milton is my Guy. Knowledgeable and quick clean work! Honest as they come!

Chad Tucker was very helpful and went through several scenarios to get us the best fix for our issue.

Jared came out to inspect my furnace and found a few issues. He was able to quickly fix the issues in the same visit.

Shamon arrived and presented himself who he was and what he was going to do to help winterize my Heating unit after he checked everything he told me about a few things I needed and I did the outside unit cleaned Thanks Shamon for the prompt and reliable service. Tha k You S.McGowan

Dakota was great found a leak we have been trying to find and also a whole in duct work we knew there had to be he was awesome . Very nice and thorough

Jared came out today for an hvac inspection and did some maintenance to keep it running. He explained everything to me and shared any findings from the inspection along with some recommendations. Thanks for keeping my hvac in good shape. Glad to be part of the Wally club!

This company did a complete pipe replacement on our home. We had leaky, ancient copper pipes that were springing a new leak almost weekly. They were professional, hard working, and cleaned up behind themselves. He explained what he was doing as he went, and got the job done in 2 day. Thank you Waldrop Plumbing for a job well done!!

Jared went out of his way to make sure I got the service I had done. He was professional and courteous. He was knowledgeable and explained what he has done.

Amillia was very personable and helped a lot getting things set up for our appointment.

Rob was so helpful in getting me rescheduled since my appointment was missed stayed on the phone and was very polite thank you

Jacob went above and beyond trying to get us fixed and was very knowledgeable

John was excellent. He explained everything well, professional on his work, and honest in regards to inspections.Would recommend to anybody.

Spoke with Missy in the office regarding electrical work for a burnt socket. She scheduled my appointment for the next day which was great. Patrick did a great job not only explaining to us what needed to be done and what can be done in the future. He gave us reasonable quotes considering some work to our home has to be redone from past mistakes. Patrick was very efficient and professional I would recommend Waldrop Plumbing to everyone.

As always waldrop was amazing. Chad came out quickly and helped us with the problem and gave us a heads up on a couple things which may come up soon. Chad is amazing!!

Michelle at Waldrop was so patient and knowledgeable! And organized some appointments for me...Easily working around what was best for my schedule. Nice to speak with a customer service representative that takes the time with the call. Hung up looking forward to my appointments!

Frankie came out. Did a wonderful job and explained everything really well.

Very nice and professional

Dakota phenomenal technician clear and succinct in his explanation. My my choices easier.

Brandon came out he did an exceptional job....waldrop has been out 3 times for different things and has always been awesome

Amelia is very helpful, on task and resposible

Victor, my Technician, did an awesome job and was very informative!!

Dylan was awesome very professional and kind!!

Maksim was good and honest tech. Which I appreciate

I had Jon inspect and maintenence service my HVAC and was very happy with everything. His explanations in terms I understood and listening to my needs of being proactive and not reactive with the maintenance of my system was appreciated.

10/10! Highly recommend this company and Noah T was exceptional!!!

Frankie did a wonderful job and was very polite!

Milton came to look at a leak. I had in my bathroom period I really appreciate his honesty. Being on a fixed income, it was just too much. He is awesome

Septic system backed up and they were able to come out within a couple of hours to get it cleared and then pumped the tank the next day. Dustin, Dan, and Hayden were very friendly and helpful.

Yusuf and Elijah did awesome work, I highly recommend Team Waldrop

Jared showed up promptly and helped diagnose the issue with my dryer vent. He was very knowledgeable and provided insight on how to resolve the issue. Thank you!

Victor Zelensky is very professional, to the point and clear. Found the best way to handle the electrical at my home.

Milton came and found plumbing concerns I had with my water pressure and pipes. He was patient and tactful and oh so helpful. I thank Milton alot

A talented technician who answered my questions about my oil furnace and made necessary recommendations. Thank you for your help. Maksim is very interested and talented in his work.I would recommend him to others.

I agree with my above comments. Maksim and Tanner answered my questions and provided information needed. Thank you for the maintenance service provided. Excellent job.

Alek V. was absolutely AMAZING! I can't say enough on how thorough he was! He was extremely polite, and friendly! He took his time going through our home on the inspection and presented a list to us on what needed to be updated. We had a lot of work to be done, since the house hasn't been updated since the 70s and he was here for many long 12 hour shifts to complete our lengthy list. Alek became apart of the family during the process, and we will recommend him to anyone looking to get electric work done! Thank you again Alek for being an amazing electrician and human! 🙂 - The Niles Family

noah s. great job evaluating plumbing needs/care of home!

Dakota was very friendly and professional. He did an excellent job of explaining everything he found that needed to be fixed.

Noah S did an awesome job making sure our washer drain is now working properly after several flooding issues and replacing our PRV. He also made great recommendations on keeping the drain clog free!

David, Aidan, Hayden and Daniel did a fabulous job cleaning out our septic tank and installing larger pipe and baffle. They responded quickly (within a couple hours) when the pipe and baffle needed to be taken care of while the septic tank was still open saving time from having to reopen it. All of the guys worked diligently to get the job done!!

Makism was the tech that did our HVAC. Very friendly and knowledgeable.

Travis david dan hayden came out today to service my plumbing and hvac they gave me great service and im very please with the job they did..thank you

Victor assessed my home today and was so professional, kind and knowledgeable. Really appreciated his service!

Dakota and tanner did an amazing job getting our heat fixed. Highly recommend 10 10

Zach just finished doing maintainance on my furnace.
1) He arrived right on time.
2) He examined the "patient" & explained some features about the way it works.
3) He indicated want things needed immediate attention & which would need to be dealt with farther down the line.
4) He fixed the immediate problem & then gave a short general course in furnace safety issues.
Zach did great, & I will recommend him to other homeowners I know.

Tim did a great job! On time, professional and knowledgeable. Well done… good visit.

Alex was great!

Amellia, thank you so much for helping me today. It was truly a pleasure receiving customer care from Waldrop Heating and Air. In this day and age, it is hard to find people that appreciate the customers any longer. Again, Thank You for your help with my situation. Lance

Frankie is an awesome hvac tech! Was very helpful with our annual maintenance and clear on what was needed and why. Will call Waldrop for all our needs

Travis was very professional. He answered all of the questions that I had and did a wonderful job explaining things to me. He was there to check my heating system and replaced a part in the system that was not sounding like it should. Travis did an awesome job! 😊

Craig B did a great job servicing our furnace after it decided to quit working properly. He did a thorough job and communicated what he was seeing and troubleshooting throughout the process. Appreciate the Waldrop team and technicians like Craig B!

Craig G. Arrived early. He was professional and friendly, an excellent combination. His explanation of what was working and what wasn’t was complete and clear. I highly recommend him.

Kind and knowledgeable!

Caleb
Mark

we had the pleasure of having Mr. Craig as our technician. We couldn't be more happy with the service he provided. From the start, Craig provided with clear guidance and honest advice. The pricing was reasonable and our problem got fixed in a timely matter. I will highly recommend this company and Mr. Craig as your technician! His honesty, professionalism and dedication truly set him apart! thank you! thank you!

We had an issue with our exhaust fan. Alex V. was the electrician assigned to diagnose and fix the problem. He patiently explained our options before he began. The workmanship was excellent for our electrical issue.

Aleksandr came to my house to do an electrical system check, he’s was VERY thorough. He checked my house from the back to the front, from the attic to the crawl space. He told me everything that I needed to do to bring my house up to code, which was very helpful to me. I would recommend Waldrop and ask for Aleksandr, he’ll do a great job!

Ramona Wood

Shamon very happy with his service today !

I’ve used Waldrop more than I would like to have to admit. But I’ve never been unsatisfied with their service. They are quick to respond, efficient, always explain what my options are, and are courteous and quick with the repairs so we can continue our day to day operations.
If you are in need I HIGHLY recommend them!
Special shout out to the HVAC tech Dakota who is always friendly and respectful.

Frankie was a great tech !!

Craig g is awesome! Came out and gave me a second opinion! Highly recommend Craig if you need service!

Milton came to look at our drain issue and also found a leak which we are truly grateful for. Great service. Really good and friendly and knowledgeable guy.

Travis was very knowledgeable and so nice. I was even able to get service the same day I called.

Dakota was fast and efficient in finding as well as fixing the problem!

Very professional and thorough — Jose was wonderful!

Noah T. Provided excellent inspection and service. Would recommend again

Chad Tucker came in clutch with helping out checking out my lines in my attic!

Milton came to provide an estimate for a new hot water heater in the crawlspace so that we could receive hot water faster to our kitchen sink.

10/27/2026 Frankie , on time quick repairs.5 star

From the call to schedule service Rob was greatly. My service technician Chad Tucker was also great. I couldn't ask for better service. I had toilet and faucet repair done.

Milton came in July to fix our water leak. He was prompt, pleasant and knowledgeable. I was impressed with his service. This time (today) he was very helpful again (different house) I would call this technician an expert in his field.

Devan did a great job with my electrical system check! Thanks for all your help.

Dustin was fantastic. He explained what he was going to do. When he found the problem. He showed me and explained how he was going to fix. Dustin is very professional and knowledgeable. I would request for him if I had any problems again.

Shamon. 5 star service. Professional service. Excellent!!! Very grateful.. wicked awrsome..

Maksim was my technician. He was thorough and addressed some additional issues that he discovered. Offered excellent customer service!!

Jose did a great job. He looked at everything for me and told me what the problem was.

Thank you for today Travis! I appreciate your checking everything out with my HVAC system. I especially appreciate your customer service!

Frankie was a amazing technician. Frankie explained everything good to me 5 stars for FRANKIE!!!

Waldrop carefully assessed our HVAC issues and presented options in a thorough manner with confidence and clear expertise. The day of, Caleb & Mark were very communicative, punctual, and polite. They explained everything clearly, performed the work thoroughly, and were very efficient and tidy. Great experience all around.

Dan Hayden did a great job with septic tank. I recommend highly

Milton came to fix our toilet and put in new parts to get us up and running again. Professional nice and did great job

Shamon did great !

Travis did a great job! Very helpful!

Jose did a great job. He was punctual and friendly

Brandon was very professional and had a lot of knowledge on Hvac took the time to explain what the issue is and how to fix it.

Kenny, Dan and Hayden all done a fantastic job. Professional, friendly and extremely on time.We will recommend.

Nathan came and did a wonderful job! He gave us top notch advice and was a pleasure to have in our home. Would definitely recommend!

Been with the Wally Club for a while. They are very thorough in their checks and have been reasonable in their pricing.

Milton did a great job inspecting the plumbing in my home, he is thoughtful and efficient. Milton is very friendly and professional. I'll always call Waldrop especially because of Milton's wonderful service

Tray and Cassie was great and fast

Alex was great and very helpful. Although he had to show up later than expected he got everything done quickly and efficiently.

Travis was very nice in explaining and discussing the situation. He wrote on the details and asked me if I had any questions to he would be happy to answer

Alex and Tanner from Waldrop did an excellent job working on my HVAC system. They were professional, friendly, knowledgeable, and efficient throughout the entire process. They took the time to explain everything clearly and made sure the work was done right. I really appreciate their hard work, attention to detail, and great customer service. Waldrop is fortunate to have technicians like Alex and Tanner on their team. I highly recommend them!

Zach did a fantastic job. He was very efficient, and explained what was happening. We would definitely recommend him to any of our friends

Brandon and Robert got here very quickly, analyzed the problem in a few minutes and were able to explain my options for fixing the system in terms that I could understand. They also gave me information that will let me plan for the future to make sure problems won't show up again.
I will recommend them to my friends when they have HVAC problems.

Hayden & Dan came to fix a septic problem. They got the tank pumped quickly and did some additional diagnostic work so we would know what to do to avoid problems down the line.
They did a great job explaining how the system works & what I need to do maintainance-wise.
10 out of 10!

Trey & Kathy fixed/replaced the sewer line running out of the house and installed a clear out. Big job!
They arrived exactly on time to begin the job in the morning & worked hard all day to get it done. They cleaned up thoroughly after they had finished the work and gave a good explanation of what they had done. If I need to have plumbing work done in the future, I hope I can get them to do it.
They are both excellent!!!!

Excellent representative for Waldrop, Frankie was concise, informative and professional.

Shamon, over all great guy. Easy to talk to and great with explaining. Very friendly gave me a quote and told me to take my time and didn’t rush me into a decision

Travis came out done real good service and was very friendly 👍🏿

Paris and Lorenzo did an outstanding job. Could not be more pleased with their work.

Milton was fabulous!

We are very happy with Frankie, His professionalism, knowledge and friendliness was outstanding, he explained everything to us and we are very pleased.

Grant our service tech was very professional and did an excellent job. Was willing to explain everything and answered all of our questions.(believe me we had a lot) Dealing with Waldrop was a pleasure.

Travis was a great help and explained the best options for us and what was affordable! I highly recommend Travis for services.

Noah S was very courteous and explained everything well.

David and Anton did such an awesome job fixing our leak!!

I had a very pleasant, and hopefully productive, conversation with Amelia this morning. She was cordial and efficient at addressing my concern. Your front person is critical to positive customer relations, and Amelia was professional, pleasant, and helpful.

Great service. Have always shown up on schedule and communicated plans and services.

Dan and Hayden just completed a septic service and did a great job.

Andrew was a great tech that answered all my questions and kept me informed of the process at each step.

10/22 called for hvac not working. Jose was our repairman. He was prompt thorough and professional. Jose inspected the entire system and found several issues and explained everything he did thoroughly. He put together a repair package again with complete explanation…..satisfied customer!

Craig B was super nice and got out to check the concerns quickly and handled everything Quick and efficiently. I will always highly recommend Waldroup. I’ve never had a poor experience with any of the technicians.

Milton Came to look at my toilet which was constantly running. He repaired my toilet And made sure to demonstrate in my presence. Excellent job thank you

Zack

Joshua was fantastic! He kept us informed every step of the way, clearly explained our options, and was both helpful and knowledgeable throughout the entire process. His communication and professionalism made the experience a positive one. We truly appreciated his outstanding service!

Had Waldrop come out to inspect and review our plumbing. John was excellent an clearly explained what was going on and explaining their services. Great communication and honest assessment!!!

Craig B was the man. Loved his service and communication.

Dakota came and checked out our HVAC system today and was a big help identifying the fixes we need. Was very knowledgeable about explaining everything to us

Had a new heat pump installed today and I am so happy. The installer's were Paris and Lorenzo and they were so professional, friendly and helpful with all that I needed to know about the new thermostat. I am so thankful that I picked Waldrop. It's the difference between a Cadillac and a Ford. Thank you Paris and Lorenzo.

Gage was great! He showed up on time, knew exactly what he was doing, and got the job done. Very knowledgeable and easy to work with. I’d definitely recommend him!

Milton was literally the best tech I have had do a check through my properties. Very nice and knowledgeable. Would definitely like to see repeat visits from him!

The technician Alex who came to my home for a maintenance check was very knowledgeable and explained any issues he found.

Craig B completed the 1st system check after installation to ensure that all is OK. This is why I chose Waldrop! Craig found an issue and it was proactively corrected before the auxiliary heat was needed. Very professional and courteous.

Yusuf and Elijah did excellent
work

Travis was great

Milton was awesome and knowledgeable. Gave good advice. Would definitely recommend.

Milton came out this morning and helped us investigate a potential leak in our bathroom. He was very friendly and helped answer my questions.

Craig G came to my home in Union and was totally AWESOME. Broke down my issues with my unit to where I felt knowledgeable and had understanding of the problem. Though the issues weren't able to be fixed at this time i have faith that everything will work out in my favor. Thank you Craig my God's continued blessings follow you today and ALWAYS!

Johnathan was very thorough and explained all his findings to our satisfaction.

Travis came out. He was peompt kind and helpful. He explained everything and was very informative and informative. Thank you Travis!

Outstanding job. Nick was very professional. Would recommend Waldrop anytime.

Craig B did a thorough check and proactively found a mfg’rg issue! This was expedited and repairs scheduled the following day.

Craig G. was friendly, professional, helpful, knowledgeable and did everything he said he would within the time frame promised.
An extremely pleasant experience. He returned with my parts earlier than expected and got my system back up and running. Thanks wally!

It was a pleasure to work with Alex V. With Waldrop Home Services as he helped our family with a new electrical panel upgrade and new GFI receptacles throughout our home! Alex was incredibly flexible with our changing needs and is a humble but very knowledgeable technician! He helped our home become up to code and safe!!

Zach was very thorough in the inspection of my heating and air system. He is also extremely professional and genial.

Yusuf and Elijah were very attentive to our needs and very respectful to our property. Very professional and easy to communicate with

Zach, Gavin, and Chad did an awesome job today fixing all our issues. Very professional and knowledgeable. Amelia is also great from their customer team.

Travis came out and helped us jumpstart the furnace. Clear explanation of certain maintenance issues. Appreciate his help.

Charles was most helpful explaining an upcoming HVAC appointment and rescheduling. What makes this noteworthy is that Charles was courteous, knowledgeable and spoke clearly. Attributes that are lacking in many other companies’ customer service experience. Kudos to Waldrop for providing a human experience and not BOT Purgatory.

Dakota was our HVAC Technician who offered a number of upgrades on our new system for indoor air quality, surge protector on AC unit, start assist to reduce stress on the compressor & cleaned our coils. We were able with much effort to lift a credit freeze we weren’t aware of & get 6 months no credit financing

Our technician Michael C. was awesome! He was professional but also very personable. He told us exactly what he was doing and how long it would take and was spot on. Great job !
I would recommend both Michael and Waldrop Plumbing.