As the weather warms up here in South Carolina, you may think about how to find the best air conditioner repair services near you. It’s wise to have the number of a reputable AC repair company in your area, just in case the unexpected happens. However, finding a trustworthy HVAC contractor can be a challenge. Some companies cut corners to save money, but in the long run, it costs you more. To avoid such a situation, follow these tips for finding an experienced contractor you can trust:
Find a Contractor In Your Local Area
If you live in Greenville or Spartanburg County, we recommend choosing an HVAC company with local roots. This isn’t a must but has many benefits. Businesses that are part of the local community tend to treat each customer with equal and superior service. Their reputation means everything. Therefore, the contractor will make sure your air conditioning needs are taken care of.
Local HVAC companies also understand how South Carolina’s climate can take a toll on AC equipment and know the most effective strategies for improving performance, efficiency, and longevity. Technicians also don’t have to travel as far, reducing travel time and transportation costs. It can also translate to lower service charges and faster responses in emergencies.
Research Their Qualifications
Check online or ask the service provider if they’re licensed by the state. Any HVAC contractor doing business in South Carolina must be licensed. Also, check that the company is insured. Its insurance policy will cover any fees related to damage or injuries to technicians while your AC is being repaired. Otherwise, you could have to pay for repairs, replacements, or medical bills that result from any mishaps. Look for other qualifications as well, such as North American Technician Excellence (NATE) certification.
Don’t Underestimate Reviews and Referrals
Check for reviews of the company on its website, social media, or review platforms such as Yelp or Google My Business. Searching a local trade association or even the Better Business Bureau can also help you find companies to research. This step helps you wean out contractors with poor reviews and identify the top ones in your area. If you don’t find reviews, it could mean the company provides subpar service or is new and inexperienced.
Another way to find a reliable air conditioner repair service near you is to ask someone you know. Ask a family member, friend, neighbor, or coworker if they know a trustworthy HVAC company. Referrals and advice from a peer can give you valuable insights into a provider’s quality of service and capabilities.
Check That the Company Provides the Services You Need
You don’t want to waste time vetting AC contractors that don’t specialize in the type of service you need them for. This is another area to focus your research. For example, if your AC isn’t providing cool air, it may need refrigerant. Hire a contractor that can check the refrigerant level and recharge the unit if necessary. Whether you need the fan motor inspected, the outdoor condenser cleaned, or the compressor tested for electrical issues, make sure the AC company provides these services before you hire them.
Make Sure They Service Your Type of AC
There are several types of air conditioners and not every HVAC contractor can work with all of them (the best ones have technicians trained to service a wide range of models). Central air conditioning systems are common, but homes in Upstate South Carolina may also have window ACs, portable AC units, or ductless mini-split systems. Each has unique service requirements, as do hybrid/dual fuel air conditioners and geothermal heating and cooling systems.
Check That The Contractor Is Timely and Responsive
Fast turnaround time is a hallmark of a reputable AC contractor. Whether you call them on the phone or use an online contact form, it should be responsive. You should receive a reply within one business day, but if the company offers emergency services, someone should be ready to respond at a moment’s notice. If they’re timely and responsive now, you can expect them to be in the future. If not, then you can probably assume that won’t change, so consider moving on.
Customer Service Is a Top Priority
When you speak to a representative or technician, they should be polite, respectful, and understanding of your concerns. You should not be greeted by an auto-reply system, whether by email or voice message. Technicians should seem knowledgeable and willing to answer your questions and explain issues and repair options in detail. Also, make sure the company offers a maintenance contract that includes annual tune-ups and a guarantee on parts and services rendered.
Call Waldrop for Air Conditioner Repair Services Near Greenville, SC
Waldrop is the most trusted local company to call when it’s time for HVAC repair in Greenville or Spartanburg Counties. Our AC repair technicians are NATE-certified, prompt, and courteous. Our commitment to exceptional customer service has earned us consistent five-star reviews. We’re also committed to providing energy-efficient, eco-friendly solutions. If you need a reputable AC repair service company, call Waldrop at (864) 536-0887 or schedule a visit online.
